Our Policies
Lesson Policies:
All riders must wear long pants, close-toed shoes, and a helmet (helmets are provided by HoofbeatZ USA)
Must be 5 years or older and under 250 lbs for the riding activities
Students are expected to attend their scheduled lessons regularly. Multiple absences may result in the loss of your lesson spot
All lessons must be purchased and scheduled in advance
Payment must be made to any of our office staff
Cancellation Policies:
24 hours notice is required for cancellation of lessons
If at least 24 hours notice is not given, that lesson will be deducted from your lesson package
No shows will result in the deduction of that lesson from your lesson package
Continual absences, rescheduling, or no shows, may result in the loss of your lesson spot
Make Up Policies:
* Please note that make up lessons are only available for those that are part of our HoofbeatZ USA Herd membership program
Clients are allowed 12 make up lessons every calendar year
If 24 hour notice of cancellation is given, the lesson can be rescheduled within 30 days of the missed lesson
Make up lessons cannot be transferred to any other client
Our New COVID-19 Policies:
*Registration and attendance will be at your discretion. HoofbeatZ USA cannot be held liable if a student contracts any illness while attending lessons.
- Practicing safe distancing
- Continually disinfecting all areas of our office, barn, tack, and stations
- Temperatures will be checked prior to entering the facility
- Employees will be wearing masks when coming near another individual and wear them around their necks as necessary when away from people
* The CDC has recommended cloth face masks for everyone other the age of 3 years. We recommend that anyone who feels comfortable to do so, wears a mask while tacking, grooming, and walking through the facility. Once mounted and when riding you may pull your mask down if needed
- Infection Prevention Kits will be provided for everyone (tissues, mask, and hand sanitizer)
