Our Policies

Lesson Policies:

All riders must wear long pants, close-toed shoes, and a helmet (helmets are provided by HoofbeatZ USA)

Must be 5 years or older and under 250 lbs for the riding activities

Students are expected to attend their scheduled lessons regularly. Multiple absences may result in the loss of your lesson spot

All lessons must be purchased and scheduled in advance

Payment must be made to any of our office staff

Cancellation Policies:

24 hours notice is required for cancellation of lessons

If at least 24 hours notice is not given, that lesson will be deducted from your lesson package

No shows will result in the deduction of that lesson from your lesson package

Continual absences, rescheduling, or no shows, may result in the loss of your lesson spot

Make Up Policies:

* Please note that make up lessons are only available for those that are part of our HoofbeatZ USA Herd membership program

Clients are allowed 12 make up lessons every calendar year

If 24 hour notice of cancellation is given, the lesson can be rescheduled within 30 days of the missed lesson

Make up lessons cannot be transferred to any other client

Our New COVID-19 Policies:

*Registration and attendance will be at your discretion. HoofbeatZ USA cannot be held liable if a student contracts any illness while attending lessons. 

* The CDC has recommended cloth face masks for everyone other the age of 3 years. We recommend that anyone who feels comfortable to do so, wears a mask while tacking, grooming, and walking through the facility. Once mounted and when riding you may pull your mask down if needed